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Nigerian Telecom Customer Churn

Synthetic mobile subscriber behaviour with prepaid and postpaid tiers, usage, network experience, support interactions, and churn outcomes.

NigeriaClassificationIntermediateVersion 1.1.0CC BY 4.0

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Synthetic data notice: No real people or organizations are represented. This dataset is not an official statistic or empirical observation.

What this dataset represents

Synthetic mobile subscriber behaviour with prepaid and postpaid tiers, usage, network experience, support interactions, and churn outcomes.

Intended use

Churn prediction, retention segmentation, explainability research, and imbalanced classification practice.

Ethical considerations

Use this dataset for learning, prototyping, and research. Do not use synthetic outputs to infer facts about individuals, communities, companies, or Nigerian population statistics.

Rows
25,000
Variables
6
Size
5.1 MB

Research questions

  • Which service signals best predict churn?
  • Does tenure moderate the effect of complaints?
  • How should rare churn cases be evaluated?